Once the work is done and the customer pays, many Service Advisor’s believe their work is finished. However, this isn’t the case at all.
The entire customer experience hinges on what is done after the sale and BEFORE the customer walks out the door!
GET STARTEDVALUE VS. COST
Learn how to prevent buyer’s remorse and repair regret by reselling the value of the repairs and emphasizing the improved condition and lengthened lifespan of the vehicle.
CUSTOMER REFERRALS
Learn how to ask for referrals by properly implementing and presenting your customer rewards program.
5 STAR REVIEWS
Learn how to ask for and get more 5 star reviews
REPEAT VISITS
Learn how to properly ask for and pre-schedule deferred services and repairs.