The incoming call is the most valuable lifeline of any automotive repair shop. It is the birthplace of trust and rapport and the foundation of the entire sales process.
Depending on demographics, geographic region, and marketing strategy, the costs associated with making the phone ring with a new client range from $75 – $150 per call.
This means we have to make EVERY phone call our best!
PRICE SHOPPERS
Learn how to correctly redirect “price-shoppers” focus from price to value.
CONVERSATION CONTROL
Learn how to professionally take control of every phone call without being controlling.
OBJECTIONS
Learn the proper way to overcome objections before they even arise.
CUSTOMER QUALIFICATION
Learn how to prevent “wrong customers” from wasting their time and yours.