For many Service Advisors, the “sale” is the hardest part of their job. Without proper training and tools, most Service Advisors become “order-takers” instead of sales professionals.
Due to this, a large majority of vehicles leave the shop only partially repaired, under-maintained, and lacking in reliability and safety.
This is a lose, lose, lose situation for the customer, the vehicle, and the shop!
OVERCOME OBJECTIONS
Learn how to ethically and professionally overcome the 5 objections.
300% RULE
Learn what the 300% rule is and how to follow it every time with every customer.
ONE PRICE PRESENTATION
Learn how to effectively ask for the sale by properly preparing and delivering a “one-price” presentation.
LEVEL 2 SALES
Learn how to present the “3 W’s” of every repair and service using the Level 2 sales process.